Trek Fuel EX 5 Gen 5 Full Suspension MTB 2023 - Lithium Grey/Marigold

The 30 Day bike exchange allows you to buy a bike with confidence. If you are unhappy with the bike you can return a new bike within 30 days and swap it for a different one. If you’re not happy with your new bike for any reason, please contact us and we can arrange a convenient time bring it back into store and exchange it – so long as it’s clean and isn’t broken – by this we mean things like buckled wheels, crash damage, broken components, cracked frames etc.

Worn brakes and tyres are understandable and we’ll factor this into any exchange.

The 30 Day Bike Exchangeis completely separate from our 30 day returns policy and applies to new and unused bikes. It can only be used once on each new bike purchase.

We do however urge all customers to test ride the bike prior to purchase to ensure they are happy with the fit and ride experience of the bike.

30 DAY RETURNS POLICY ON UNUSED PRODUCTS

Any item, except food can be returned to us for any reason within 30 days, provided it has:

• Not been used or fitted
• Is returned in its original packaging
• Has a valid proof of purchase from Beeline Bicycles

Online or in-store purchases can both be returned to any store free of charge, or can be returned by post.

Click & Collect customers can buy with confidence knowing they can try the item before leaving the store. Should you decide it's not right for you, it can be conveniently exchanged or refunded straight away in the store, or you still have up to 30 days to return it if you take it away.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, Cheque payments will be refunded in cash but due to banking restrictions can only be refunded at least 14 days after the original purchase date.

We are unable to offer any refund without a valid receipt.

FAULTY ITEMS

All products purchased from Beeline Bicycles come with a full warranty which covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, the fastest response we can offer is to bring your product into store for an assessment. We will need to see your proof of purchase.

If taking your product in store is not an option then please email info@beelinebicycles.co.uk. Please include photographs of your product (please keep below 20mb), a copy of receipt so we can immediately start to assess the issue.

In some cases the manufacturer/supplier and/or Beeline Bicycles may require to see the item(s) before repair or replacement can take place. If this is the case we will advise of return details and lead times.

All used items being returned to us must be cleaned for hygiene purposes.

On receipt of your goods we will carry out a full inspection & contact you within 3 working days of receipt.

Proof of purchase is also required with all potential warranty claims.

RETURNS BY POST

Please provide us with all the details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.

If you are returning by post, please complete the Returns Formthen attach the returns address label to your parcel. Please include a copy of the returns form and proof of purchase.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel. Return shipping costs are non-refundable. If the item is being returned due to our error then any postage will be reimbursed upon assessment.

It can take 5 days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 48 hours. Refunds can take up to 5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.